Data protection and data security

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Data protection and data security at Tunetoo

If you should have any questions as to the collection, processing or usage of data and requests for information, correction, disabling or deletion of data as well as revocation of a previously given consent, please address these via email or letter to:

Who is responsible for dealing with your data?

The responsible party for data collection, processing and usage of your personal data is the Company Broderie de Lomagne, Z.I Bec d’Ambès, 33810 Ambès, France.

If you should have any questions as to the collection, processing or usage of data and requests for information, correction, disabling or deletion of data as well as revocation of a previously given consent, please address these via email or letter to:

Tunetoo Z.I Bec d’Ambès 33810 Ambès Email : contact@tunetoo.com

To what extent does Tunetoo collect personal data for further processing or usage?

Using Tunetoo’s online offer
You can visit our site without providing personal information. We only store access data and not personal data, even if visiting our site directly from a newsletter link.

Using Tunetoo’s online offer
You can visit our site without providing personal information. We only store access data and not personal data, even if visiting our site directly from a newsletter link.

This data is collected for the purpose of improving our offers alone, and personal data cannot be inferred from it.

Orders with TunetooWe collect, process and use your data for the purpose of executing your order. This includes individual customer service and advice as well as processing future warranty claims.

We collect, process and use your data for the purpose of executing your order. This includes individual customer service and advice as well as processing future warranty claims. After expiry of the applicable tax and commercial retention periods your data will be deleted. In order to process your order, we need your name, address and payment data. We also need your email address so that we can confirm having dispatched your order with Tunetoo. Your email address will be used as a means of identifying you with your user account.

If you do not already have a user account with Tunetoo, you can decide on registering such a password-protected account once the order is completed. Transmitting this data makes future orders possible without having to re-enter your personal information. You can also review your previous orders as well as pending orders and you can administer your contact data.

Shop operators / providers of ideas
We also collect, process and use your data in order to accomplish existing contract agreements with regard to operating Tunetoo shops (including contracts with Premium Shop features) and / or your provision of ideas. Registering a Tunetoo account is necessary to fulfil these contractual agreements. Tunetoo sends you information in irregular intervals, particularly on changes with regard to its product range or service, advice on how to use Tunetoo’s service as well as service reports.

Advertising and market research
Data that has been submitted to us, in particular in the process of ordering or registering customer information(signing up to newsletters via email or mail etc.) will be collected, processed and used as long as you have given your consent or statutory regulations allow for it.

You can object to the usage of your data for the purpose of advertising and market research at the address above.

Establishment of contact
Establishing contact (e.g. by phone or via email) results in the collection, processing and usage of your data for the purpose of dealing with your request as well as future inquiries.

Quote request
For any quote request, we collect your information in order to process your request and also for commercial purposes.

Will my data be imparted to third parties?

We pass on your personal data to third-parties involved in processing your order or request. This includes service providers (e.g. carriers, forwarding agents, banks) as well as third parties processing our order. In case you should choose express delivery, Tunetoo will also communicate your telephone number to the forwarder in order to facilitate coordinating a delivery date. In this case, the data submitted may only be used for the purpose of executing the delivery.

Can I demand disclosure, correction, disabling and deletion of my data?

According to the German Federal Data Protection Act (Bundesdatenschutzgesetz)you have, if the statutory conditions are met, the right to free information about your stored data and a right to rectification, blocking or erasure of data.

Which of my data is used for competitions.

When carrying out competitions, we use your data to give you notice in the event of you having won the competition, and, with your consent, to send you advertising. Detailed information can be found in the conditions of participation of the individual competition.

Do we place cookies when you visit Tunetoo’s online offer?

We place so-called browser cookies with our online offers. Cookies are files that allow us to store specific data relating to you on your computing device in order to exchange information between Tunetoo’s system and your browser. Storing this information helps us create online offers for you and it makes using the platform easier for you as you don’t need to keep re-entering your information. In your browser settings you can adjust the settings for cookies, which may lead to our service becoming restricted or defunct as far as our offers are concerned. Cookies can also be deleted.

Session cookies
Session cookies are deleted after closing the browser.

Long-term cookies
We use cookies that remain on your hard-disk. For your convenience, the maximum usability period is set to a future date. When visiting Tunetoo’s site again, your previous settings and information statements can be used and seen again by means of long-term cookies.

Cookies from Tunetoo
Tunetoo uses cookies that do not store personal data in order to prevent any data to be associated with a person. Data collection takes place by means of pseudonymised allocation of ID numbers that are not associated with your personal data. These cookies contain information concerning the usage of our online offers.

Third-party cookies
Tunetoo collaborates with companies to improve online offers and to make both offers and online experience more interesting. This is why we use cookies of our partner companies that are also stored on your hard-disk. Third-party cookies do not store personal data so that no information stated by customers can be associated with a person. Data collection takes place by means of pseudonymised allocation of ID numbers that are not associated with your personal data. These cookies contain information concerning the usage of our online offers such as viewings of pages or products.

You can object to the creation of user profiles by means of pseudonyms. Please refer to possible ways to do so here.

What promotional measures does Tunetoo undertake?

Email advertising with newsletters and direct mail advertising
If you have registered for email newsletters, your email address is used for marketing purposes up to the point in time when you unsubscribe from this service. In case you have agreed to receive direct mail, we will use your personal address data for marketing purposes until you unsubscribe from it. You can unsubscribe at any point in time without having to pay anything other than the costs for your basic Internet charges.

Email marketing without newsletter registration
If you did not object to the collection of your email address during checking out with an order or before, we will use it in order to send you information on products similar to those that you ordered with us in regular intervals. This notification does not function as consent from your side to usage of your email address for advertising purposes.

User-based advertising
Information received from users using our online offer help us create interesting and tailor-made advertising for you. Tunetoo gleans information in a pseudonymised way from you when visiting our platform. This includes information on your computer and Internet access, operating system as well as platform, date and time of your visit or products viewed.

In order to get information on user behaviour, cookies are stored on your computer that make identifying a pseudonymised user possible without bearing any relevance to your personal data.

This data collection is used to carry our user-based advertising campaigns by Tunetoo:

icon-google Google, Inc. – Information on data protection with Google can be found on www.google.com/settings/ads/preferences

icon-fb Facebook – Information on data protection with Facebook can be found on https://www.facebook.com/help/146952742043748?helpref=related

sociomantic labs GmbH - Information on data protection with sociomantic labs GmbH can be found on https://www.sociomantic.com/privacy/de

Right of objection to the use of data for the purpose of advertising
Of course you can object to further usage of you data at any point in time - even in cases when using this data is legally permitted - by sending a simple message to us. This does not incur any costs for you other than the basic charges of your Internet provider. You can i.e. write an email to contact@tunetoo.com, when accessing the newsletter administration in your user area, or by referring to the unsubscribe link in a newsletter that you have received. You can also address us directly.

What kind of services and content of third parties does Tunetoo deploy when creating online offers?

For the creation of our online offer, we also use third-party content such as YouTube videos or graphics by other online providers. This is only possible if these providers (hereinafter referred to as “third-party suppliers”) are allowed to use the recipient’s IP address. Without using the IP address, the content can not be displayed in the recipient’s browser. The IP address is necessary for displaying this type of content. We always try to only use such content provided by third-party suppliers in order to deliver the content in question. We cannot, however, exert influence on whether third-party suppliers store your IP address (e.g. for statistical purposes) or not. Should we be informed about this circumstance, we will inform you.

Does Tunetoo use data for web data analysis?

Google Analytics
This online offer uses Google Analytics, a web analysis tool by Google Inc. (“Google“). Google Analytics collects and stores data in a pseudonymised way to create user profiles. These user profiles serve the purpose of analysing user behaviour, and they are used to improve our offer in order to meet the demands of our customers. Pseudonymised user profiles are not associated with the actual person behind the pseudonym without prior consent of this person to explicitly agree with this circumstance.

Google Analytics uses cookies that are stored on your computer in order to facilitate recognition when revisiting our online offer. The information on your site visit generated by these cookies are usually transferred to and stored at a Google server in the USA. Due to the activation of IP anonymisation in combination with this offer, the IP address of users from the EU and other EEA (European Economic Area) contracting states will be shortened before being transmitted. Your IP is only transferred to a Google server in the USA in very few exceptional cases. Google adheres to the data regulations of the “US Safe Harbor” treaty, and it is registered with the “Safe Harbor” program of the US Department of Commerce.

On behalf of the provider of this online offer, Google will use this information in order to assess how the online offer is used, to file reports on online activities and to create further offers and services depending on the internet usage and behaviour of customer. The IP address that has been transmitted by your browser is not associated with any other data by Google. Should it be required by law or should a third party process these data on behalf of Google, Google may pass on this information to third parties.

You can prevent the storage of cookies by adjusting the settings of your browser software; we need to point out that this may lead to an inhibition of the full functionality of our online offer. In addition to this, you can prevent the collection of cookie generated information (incl. your IP address) for the purpose of using the online offer as well as further processing this data by Google, if you download and install the browser plug-in available here: https://tools.google.com

You can prevent Google Analytics from retrieving your data by clicking on the following link. An opt-out cookie will be placed to prevent future data recording when visiting this online offer:

Desactivate Google Analytics:
Deactivate Google Analytics: You can find more information on user terms and conditions here: http://www.google.com/analytics/terms/ and http://www.google.com/intl/de/analytics/privacyoverview .

We need to point out that the website Google Analytics has been extended by the code “gat._anonymizeIp();“ to make anonymous gathering of IP address data (so called IP masking) possible by means of Google analytics.

Does Tunetoo use social plug-ins?

Facebook
Our online offer makes use of so called social plug-ins of the social network provider Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. The plug-ins are labelled with the Facebook logo or “like button”. Please refer to an overview of our plugins on http://developers.facebook.com/docs/plugins/ .

If a user accesses our online portal containing such a plug-in, a direct connection between browser and user gets established through the Facebook server. In doing so, Facebook receives information that the user accessed a specific page of our online offer. In case the user is already registered with Facebook, Facebook is able to associate the site view with the user account as long as the user is logged in to Facebook while accessing our online offer. If a user interacts with a plug-in, e.g. by using the “like button” or leaves a comment while being logged into Facebook and simultaneously accessing our online offer, Facebook receives information on this circumstance and records it.

It needs to be pointed out that we have no information with regard to the content of the data and further usage of the data that Facebook receives. More information on the data protection of Facebook can be found on http://www.facebook.com/about/privacy/ .

If you want to prevent this kind of data association and usage, you need to log out of your Facebook account before accessing our online offer.

Pinterest
Our online offer also includes social plug-ins by Pinterest, Pinterest Inc., 635 High Street, Palo Alto, CA 94301 USA. The plug-ins are labelled with the “Pin it” button. The button icon makes it possible to share a page or a design that is part of our online offer with Pinterest.

If a user accesses our online portal containing such a plug-in, a direct connection between browser and user gets established through the Pinterest server. In doing so, Pinterest receives information that the user accessed a specific page of our online offer. If a user clicks the “Pin it” button while being logged in with his Pinterest account, he can link up the our offer viewed online to his Pinterest profile. In doing so, Pinterest can associate our online offer with the user account at Pinterest.

It needs to be pointed out that we have no information with regard to the content of the data and further usage of the data that Pinterest receives. More information on the data protection of Pinterest can be found on : http://about.pinterest.com/privacy.

If you want to prevent this kind of data association and usage, you need to log out of your Pinterest account before accessing our online offer.

ShareThis
Our Internet presence uses so-called Social Plugin ShareThis by the provider ShareThis, Inc. in order to communicate websites in a straightforward way (e.g. via email, Facebook, Pinterest, Twitter etc.). In combination with this service, ShareThis places cookies. Data generated here (e.g. time of access or browser language) are submitted to the USA and processed by ShareThis Inc.

You can find ShareThis Inc.’s privacy policy on http://www.sharethis.com/legal/privacy/ . This website contains information on the data type used for further processing as well as their intended use. We do not process these data. You can object to the collection, storage and usage of data for future activities by unsubscribing on http://www.sharethis.com/legal/privacy/ .

Youtube
Our online offer makes use of so called social plug-ins of the social network provider YouTube, YouTube, 901 Cherry Ave, San Bruno, CA 94066, USA

If a user accesses our online portal containing such a plug-in, a direct connection between browser and user gets established through the YouTube server. In doing so, YouTube receives information that the user accessed a specific page of our online offer. In case the user is already registered with YouTube, YouTube is able to associate the site view with the user account as long as the user is logged in to YouTube while accessing our online offer. If a user interacts with a plug-in and simultaneously accessing our online offer, YouTube receives information on this circumstance and records it.

It needs to be pointed out that we have no information with regard to the content of the data and further usage of the data that Twitter receives. More information on the data protection of Twitter can be found on https://www.youtube.com/account_privacy.

If you want to prevent this kind of data association and usage, you need to log out of your YouTube account before accessing our online offer.

Twitter
Our online offer makes use of so called social plug-ins of the social network provider Twitter, 1355 Market Street, San Francisco, CA, USA. The plug-ins are labelled with the Twitter logo. Please refer to an overview of our plugins on https://dev.twitter.com/web/overview.

If a user accesses our online portal containing such a plug-in, a direct connection between browser and user gets established through the Twitter server. In doing so, Twitter receives information that the user accessed a specific page of our online offer. In case the user is already registered with Twitter, Twitter is able to associate the site view with the user account as long as the user is logged in to Twitter while accessing our online offer. If a user interacts with a plug-in and simultaneously accessing our online offer, Twitter receives information on this circumstance and records it.

It needs to be pointed out that we have no information with regard to the content of the data and further usage of the data that Twitter receives. More information on the data protection of Twitter can be found on https://twitter.com/fr/privacy.

If you want to prevent this kind of data association and usage, you need to log out of your Twitter account before accessing our online offer.

Is your data safe?

Your personal data as well as your payment data is encrypted when being submitted online. We adopt technical and organisational measures to safeguard our online offer from leakage, damage, access and modification as well as unwanted sharing of your data by unauthorised persons. Accessing your user account is only possible upon entering your password. You should always treat your log-in data confidentially and close the browser window after finishing your communication, particularly when using a computer that others have access to as well.

Which declarations of consent apply to Tunetoo’s online offers?

The following declaration(s) of consent have been given to Tunetoo, and we have put these on record. The German Teleservices Act makes it obligatory for us to make declarations of consent available to be viewed. We need to point out that you can always revoke your declarations of consent at any time in the future.